At British IPTV, we stand by our “Pay When Satisfied” model, which allows you to test our service before you commit. We are confident in our product, but we understand that issues can arise. This policy outlines when a refund may be granted after a payment has been made.
Eligibility
When you can get a refund
We are happy to offer a full refund if you have paid for your subscription and one of the following conditions is met:
No support response
You have a technical issue and our support team (via email or WhatsApp) fails to respond to your request for help within 72 hours.
Problem not solved
You have a major technical problem with our service (not caused by your internet or device) and our team is unable to find a solution for you within 7 days of your initial report.
Important
When a refund will not be accepted
We cannot offer refunds if your issue is not related to the stability of our service. Refunds will not be provided in the following cases:
Change of mind
You simply decide you no longer want the subscription after payment.
Client side issues
Your device is too old, your TV is not compatible, or your internet connection is not fast or stable enough. We require a minimum of 20 Mbps stable internet for smooth streaming.
Upstream provider issues
A specific channel or VOD item is temporarily blocked or removed by the upstream provider. We do not control the content and cannot guarantee 100% channel availability.
Problem already solved
The issue is on your (the client) side, and our team has provided proof (such as a video) showing that the service is working correctly on our end.
How to claim
How to request a refund
If you believe you are eligible for a refund based on the criteria above, please contact our support team with your order details and a clear explanation of the issue.
Have a question about this policy? Get in touch.