British IPTV respects your privacy. This policy explains what information we collect when you visit britishiptv.net or place an order, how we use it, and the rights you have over your personal data.
What we collect
Information we collect
We collect two kinds of information:
Information you give us
Your name, email address, WhatsApp number, message content, and the order details you submit on our checkout or contact forms.
Information collected automatically
Your IP address, browser type, device, the page you visited and the time of your visit. This is captured for security, fraud prevention and basic analytics.
What we do with it
How we use your information
We only use your information for the following purposes:
Provide the service
Set up your IPTV subscription, deliver your login credentials and reply to support requests.
Send transactional messages
Order confirmations, payment instructions and replies to your messages, sent by email and WhatsApp.
Improve the website
Understand which pages help our customers and fix the ones that do not.
Comply with the law
Keep records required by UK tax law and respond to legitimate requests from authorities.
Sharing
Who we share your data with
We never sell your personal data. We share it only with trusted service providers strictly necessary to run our service:
Hosting and infrastructure
Our website and database run on UK and EU based servers under standard data processing agreements.
Email delivery
Transactional emails are sent through our SMTP provider (Hostinger). They process your email address only to deliver our messages.
Authorities
We disclose information to law enforcement only when required by a valid legal request.
Cookies
How we use cookies
Our website uses a small number of cookies and similar technologies to keep the site working. We use:
Essential cookies
Required for the checkout and contact forms to function. These cannot be disabled.
Anonymous analytics
Aggregated, anonymous data about how the site is used. No personal identification.
You can clear or block cookies in your browser at any time. The site may not work as expected if essential cookies are blocked.
Your rights
Your rights under UK GDPR
Under the UK General Data Protection Regulation and the Data Protection Act 2018, you have the right to:
Access
Request a copy of the personal data we hold about you.
Correct
Ask us to fix any inaccurate or incomplete information.
Delete
Request that we delete your data, subject to legal retention requirements.
Withdraw consent
Withdraw your consent for any processing based on consent at any time.
Lodge a complaint
Contact the UK Information Commissioner’s Office (ICO) at ico.org.uk if you believe we have mishandled your data.
To exercise any of these rights, email us at support@britishiptv.net. We respond within 30 days.
Data security
How we protect your information
All traffic to and from britishiptv.net is encrypted with HTTPS. Access to our database is restricted to authorised staff, and credentials are rotated regularly. While no system is 100% secure, we follow industry standard practices to keep your data safe.
Retention
How long we keep your data
We keep order records for as long as required by UK tax law (typically 6 years). Contact form messages are kept for up to 24 months after the last reply, then deleted. You can request earlier deletion at any time.
Children
Not for children under 18
Our service is intended for adults aged 18 and over. We do not knowingly collect data from children. If you believe a minor has provided us with personal data, contact us and we will remove it.
Updates
Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Significant changes will be communicated by email when appropriate.
Contact
Get in touch
Questions about this policy or your personal data? We are happy to help.
Looking for our refund terms? Read the Refund Policy.