British IPTV

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Online Dispute Resolution (ODR) Policy

At British IPTV, we are dedicated to providing an exceptional customer experience. In the unlikely event of a dispute, our goal is to resolve it swiftly and fairly. Below are the steps for our dispute resolution process.

1. Initial Contact

If you encounter any issues or concerns with our services, we encourage you to contact our support team directly:

Our support team will make every effort to resolve your concern promptly.

2. Filing a Formal Complaint

If your issue is not resolved through initial contact, you may file a formal complaint by sending an email to support@britishiptv.net. Please include the following:

  • Your full name and contact information
  • A detailed description of the issue or complaint
  • Any relevant supporting documents or information

We will acknowledge receipt of your complaint within 48 hours and initiate a thorough review.

3. Escalating Your Complaint to an ODR Platform

In compliance with European Union regulations, customers within the EU may escalate unresolved disputes via the European Commission’s Online Dispute Resolution (ODR) platform.

4. Resolution Timeline

We strive to resolve all disputes as quickly as possible. Most issues will be addressed within 7–10 business days. However, some cases may take longer depending on their complexity.

5. Contact Information

If you have any further questions about this ODR Policy, feel free to contact us:

  • Email: support@britishiptv.net
  • WhatsApp: +44 7440 621685
  • Location: College House, 17 King Edwards Road, Ruislip, HA4 7AE